Tensie Whelan and Randi Kronthal-Sacco of the New York University Stern Center for Sustainable Business write in the Harvard Business Review, "Consumers are voting with their dollars against unsustainable brands. The legacy companies that will thrive are those that accept this shift and are willing to pivot.” 

For Philadelphia area small business owners who are skeptical that sustainability affects purchase decisions, retail analyst Stacey Widlitz provided this advice, recently, in Forbes.

"Retailers only need to look to IBM's recent study, in association with the National Retail Federation, to understand just how fast consumer priorities are changing," says Ms. Widlitz. "Findings from the study revealed nearly 60% of consumers surveyed are willing to change their shopping habits to reduce environmental impact. For the nearly 80% of respondents who said sustainability is important to them over 70% would pay a premium of 35% on average."

To compete for a share of consumers' spending on green goods and services requires local small business owners to advertise.

Before the onset of COVID-19, more than 747,000 Delaware Valley households were planning to spend $1.3 billion on furniture, according to Nielsen. Unfortunately, many of those plans were put on pause as consumers sheltered in place to help slow the spread of the virus.

A recent study by Elevate | SmithGeiger suggests that the fortunes of home furnishing retailers, however, are about to improve.

According to the study, 32% of consumers who had been planning to buy furniture will do so within three months of the pandemic easing. Fifty percent will do so within six months. The numbers for mattress shoppers are even stronger.

To capture a significant share of the post-pandemic sales of furniture and mattress will require retailers to advertise. The most effective way to reach the customers who are ready to buy is on Philadelphia radio.

Delaware Valley small business owners are fighting the coronavirus battles on multiple fronts.  Their first objective is to keep their families and employees safe. Then, of course, there are the concerns of keeping their businesses healthy enough to survive current disruptions.

The business literature has an abundance of case studies showing how survival is often connected to a thoughtful communications and marketing strategy during challenging times.  

Business owners need to let Philadelphia area consumers know if they are still open. If their hours have changed. Or if they are providing alternative shopping methods (e.g., delivery, curbside pick-up).

Most importantly, it is imperative consumers know that a business will still be there for them when the crisis is over.

For those owners who are depending on communication to preserve their business, the best option may be to advertise on Philadelphia radio.

There's a reason many Delaware small business owners target their advertising towards consumers who have completed a four-year college degree. It's because, typically, university graduates earn $29,106 more per year than those with only a high school diploma, according to The Federal Reserve.

There are, according to Nielsen, 1.5 million college graduates living in the Philadelphia  area. In total, this population generates $112.7 billion in annual take-home pay.

To tap into a similar pool of spending power, a marketer would need to reach 2.5 million consumers who did not go beyond high school. The problem is, there is 100,000 fewer than that living in the Delaware Valley.

The number of people reached by a campaign is, generally, what determines the cost of advertising. So, for a local small business owner operating on a tight marketing budget, spending can be kept in check by targeting those consumers with the most money to spend. In this case, college graduates.

Delaware Valley small business owners have depended on radio advertising to market their goods and services since 1922.  That's the year three local retailers each put a Philadelphia radio station on the air.  These included John Wanamaker's WOO, Strawbridge & Clothier's WFI, and Gimbel Brothers' WIP.

Today, there are 59 radio stations that serve Philadelphia and the Delaware Valley. Each provides a unique blend of music, information, and entertainment.  Some stations focus on politics or sports. Some play country music. Some play the hits. Some play classic rock. Some are on the AM dial. Some are on FM.

When WOO, WFI, and WIP began broadcasting, there were no TV stations in Philadelphia. Those would come 19 years later. Also, there was no social media, YouTube, Sirius/XM, Pandora, Spotify, or smartphones. Each of those would be products of a new Millenium.

With an overabundance of advertising options now available to small business owners, does advertising on Philadelphia radio still make sense?  Here are five facts that serve to answer that question.

"Our main goal has always been to grow every year just like we were a brand new business," says Daniel Pilquist, Vice President of Operations for Pilquist Enterprises, Inc. "Aggressive advertising helps us make that happen."

Pilquist Enterprises owns and operates 12 NaturaLawn franchises throughout the Delaware Valley. The business was founded by Daniel's father, Dean, in 1991. "My Dad started with one truck and one service rep out of a small location in Doylestown," he says. "We are now the largest franchisee in America.

NaturaLawn provides Philadelphia area homeowners with weed-free green lawns using an environmentally friendly approach. "We offer a proprietary, organic-based fertilizer that focuses on secondary and micronutrients as well as bio-stimulants to transform the home's soil ability to produce green grass," says Daniel.

The business, which started with franchises in Bucks and Montgomery County, quickly grew to eight fueled by telemarketing, direct mail, and customer referrals.

By 2008, the Pilquist's NaturaLawn franchises were serving 3500 customers per year. To achieve greater growth, the company began investing in advertising on Philadelphia radio stations.

Delaware Valley consumers are expected to spend $103.4 billion at retail this year, according to Nielsen. This means that every household, on average, will be paying out $50,228

To capture a larger share of these dollars, local small business owners need to know the answer to two questions.

The first question is, where is this enormous amount of cash being spent?  The list below details the answer.

Delaware Valley consumers are expected to spend $12 billion on this year's holiday shopping, based on predictions by the National Retail Federation.  This would be a 4% increase over last year.

Deloitte, one of the world's top four accounting firms, forecasts similar growth.

"The projected holiday season growth is, in part, due to the current health of the labor market,” said Daniel Bachman, Deloitte's U.S. economic forecaster. “Near record-low unemployment rates, coupled with continued monthly job creation, may encourage people to spend more during the holiday season. The economy is still growing, albeit at a slower rate. Additionally, we continue to see consumer confidence elevated, which also helps boost holiday spending."

For most Delaware Valley retailers, holiday spending brings in about 20% of annual sales But, long gone are the days when the bulk of this shopping occurred between Black Friday and Christmas.

During the past 12 months, according to Nielsen research, 292,000 Delaware Valley households sought the help of an attorney. These consumers needed professional advice on matters including personal injury, bankruptcy, social security, workers'  compensation, real estate, divorce, estate planning, criminal defense, and business matters.

All in, legal services in the Philadelphia region cost consumers more than $1.2 billion in fees.

According to the US Labor Department, there are 18,280 lawyers in the Delaware Valley competing for that immense pool of revenue. So, how can a local attorney hope to lay claim to a share of that immense pool of cash?

Is advertising on the radio just a day job for Delaware Valley small business owners?  

Thousands of local companies depend on radio advertising to market their goods and services. But, many of these business owners choose to buy commercials only between 6:00 am and 7:00 pm.  Is this a good idea? Maybe not.  Here are the facts.

Last week, for instance, 3,830,493 adult consumers tuned-in to their favorite Philadelphia radio stations. This is significantly higher than the number that tuned-in to a local TV station, read a local newspaper, logged-on to social media sites like Facebook, or streamed audio from Pandora and Spotify.

But radio listeners do not roll-up their ears just because the sunsets. According to Nielsen, 61% of Delaware Valley consumers who listen to the radio during daylight hours, also tune in at night.